Frequently asked questions

CAMPING:

Is trail pass included when camping? No unless otherwise noted in the booking details. 

FIRES: 

Does each site have a burn ring? Yes, each campsite does. However, primitive camping is outside the campgrounds and designated site areas so a burn ring is not provided.

Is Firewood Available? Yes, you can either purchase firewood bundles to be delivered to your site by texting 479-330-5010 or you can pick up fallen sticks/wood from the trails. 

SITE ASSISNGMENTS:

*How do we know if sites are available? Our system keeps us in check with inventory levels. As long as you are able to book, you are good to go.

*How do we reserve a particular site? Include that detail on the booking form when submitting your reservation. 

*How do we know what site we are assigned? You will receive an email prior to your arrival with site assignments. If you have a late arrival and the office is closed, you will receive an additional email with after hours check-in information.

TRAILS:

*Do you offer rentals? Yes, we are a verified Polaris Outfitter and provide new Polaris Side by Sides to enjoy on our trail system.

*Can I bring my own rig? Yes. All rig types are welcome. We have dirt bikes, 4 wheelers, SXS/RZR's, Jeeps, Modified Rigs and Rock Crawlers that come out to enjoy our trails.

*How do I purchase a trail pass for my personal rig? Online or use our convenient self check-in. 

*What times are the trails open? Trail system is open 24/7 and all major holidays. Any Rigs on trails after 9pm are asked to keep noise levels down and do not drive around campgrounds unless going to/from your site. Be respectful. 

*Is there signage on the Trails? Yes, we have signage on most all trails with icons indicating Easy, Moderate or Extreme. 

MAP:

Where can I download the Trail Map? AVENZA Mapping App. It is a free download.

Why can't I can't find the 3B Map in AVENZA? The most common mistake people make is going straight to the search bar without clicking on the "STORE" icon. When you do this, it is actually searching your saved maps. 

Is the trail map interactive? Yes, make sure your location services are on. It will allow you to see where you are at all times and even track your own trails.

Is there cell service on the trails? Reception is spotty in areas.

Will the Map work out on the trails? Yes. It runs off GPS/Satellite not phone service. 

RENTALS:

*Are online reservations required for rentals? Yes. Due to high demand and logistics, reservations are required for rentals. You are able to book up to one hour before start time. 

*Will our reservation time be extended if we arrive late? No. Due to other reservations and prep time needed between rides, we are not able to extend time.

*What is included in the rental? Rental unit, helmet, goggles and 1 tank of gas.

*Will 1 tank of gas be enough for my scheduled ride? Yes. 1 tank of gas is sufficient for a 2 hour or 4 hour ride.

*Can I rent a unit longer than 4 hours? Yes. You would select an AM and a PM reservation. Book a 4 hour and then another 2 or 4 hour ride, depending on how long you wanted to rent.

*Can I book a ride for less than 2 hours? Regardless of how long you plan to go, 2 hours is the minimum. You would just be returning the unit early.

*How does the $1500 insurance coverage work? Your card must have $1500 available credit at time of ride. Your card is not charged unless you do return a unit with damages.

*What do you do if it's raining or have inclement weather? We go rain or shine. Some people prefer rainy conditions. However, we understand that no one enjoys riding in storms or bad conditions so we will work with you. We do offer a one-time courtesy schedule change so please rest assured we will work with you on a solution. 

*How long of a Ride should I book?   

It all depends. 

2 hours is good for tourist that are looking to get in other attractions during their stay

4 hour is good for intermediate or advanced riders, as some feedback is that it takes about an hour to really get acquainted with the machine and realize it’s capability. 

But again it just depends on your preference! There are many factors to consider.

If riding with kids that have a short attention span we’d recommend the 2 hour

If you plan to take your time to explore the property along the way, such as, cave exploring, hanging out /taking breaks along the way to enjoy scenery, picnic, etc., then we’d recommend the 4 hour.

With all that said, we have people who camp with us and bring in their own rigs that will spend 3 days on the trails or longer. 

If you are still in question then we recommend the 2 hour. We can extend if we have the availability.